Twilio Announces Third Quarter 2021 Results

·22 min read
  • Third Quarter Revenue of $740.2 million, up 65% Year-Over-Year

  • Third Quarter Revenue Dollar-Based Net Expansion Rate of 131%

SAN FRANCISCO, October 27, 2021--(BUSINESS WIRE)--Twilio Inc. (NYSE: TWLO) (LTSE: TWLO), the leading cloud communications platform, today reported financial results for its third quarter ended September 30, 2021.

"We delivered another quarter of strong growth at scale in the third quarter as companies continue to turn to Twilio in this digital-first world," said Jeff Lawson, Twilio’s co-founder and CEO. "We are extremely excited about the next generation of our customer engagement platform, and our newest pillar, Twilio Engage, which will allow companies of all sizes and in any industry to build and optimize hyper-personalized marketing campaigns on every channel for customer acquisition, conversion and retention."

Third Quarter 2021 Financial Highlights

  • Revenue of $740.2 million for the third quarter of 2021, up 65% year-over-year, including $52.3 million from Twilio Segment, and $23.6 million from Zipwhip.

  • GAAP loss from operations of $232.3 million for the third quarter of 2021, compared with GAAP loss from operations of $112.3 million for the third quarter of 2020.

  • Non-GAAP income from operations of $8.2 million for the third quarter of 2021 compared with non-GAAP income from operations of $7.3 million for the third quarter of 2020.

  • GAAP net loss per share attributable to common stockholders, basic and diluted, of $1.26 based on 177.2 million weighted average shares outstanding in the third quarter of 2021, compared with GAAP net loss per share attributable to common stockholders, basic and diluted, of $0.79 based on 147.5 million weighted average shares outstanding in the third quarter of 2020.

  • Non-GAAP net income per share attributable to common stockholders, diluted, of $0.01 based on 185.0 million non-GAAP weighted average shares outstanding in the third quarter of 2021, compared with non-GAAP net income per share attributable to common stockholders, diluted, of $0.04 based on 161.3 million weighted average shares outstanding in the third quarter of 2020.

Key Metrics and Recent Business Highlights

  • More than 250,000 Active Customer Accounts as of September 30, 2021, compared to 208,000 Active Customer Accounts as of September 30, 2020. Active Customer Accounts as of September 30, 2021 include Twilio Segment customer accounts.

  • Dollar-Based Net Expansion Rate was 131% for the third quarter of 2021, compared to 137% for the third quarter of 2020. Twilio Segment and Zipwhip results do not impact the calculation of this metric in either period.

  • 7,381 employees as of September 30, 2021.

  • Dual-listed on the Long-Term Stock Exchange, a U.S. national securities exchange, and a coalition of long term-focused companies and investors.

  • Announced Twilio Engage, a first-of-its-kind growth automation platform that helps marketers deliver exceptional omnichannel campaigns fit for the digital era.

  • Announced Twilio Live, enabling businesses to build immersive audio and video streaming experiences that scale to millions.

  • Introduced Twilio Messaging X, the next generation messaging platform to power the next decade of messaging evolution.

Outlook

Twilio is initiating guidance for the fourth quarter ending December 31, 2021. This guidance includes the revenue contribution from Twilio Segment and Zipwhip.

Q4 FY21

Guidance

Revenue (millions)

$760 - $770

Y/Y Growth

39% - 40%

Non-GAAP loss from operations (millions)

($45) - ($40)

Non-GAAP loss per share

($0.26) - ($0.23)

Non-GAAP basic shares outstanding (millions)

178

Executive Leadership Updates

The Company also announced that on October 25, 2021, George Hu informed the Company of his intention to resign from his position as Chief Operating Officer. Mr. Hu agreed to serve as Chief Operating Officer until October 27, 2021, following which he will remain at the Company as a strategic advisor to help with the transition until January 3, 2022. Mr. Hu will transition his go-to-market responsibilities to Marc Boroditsky, Twilio’s Chief Revenue Officer, effective October 27, 2021.

The Company also announced that effective October 27, 2021, Khozema Shipchandler, who has served as the Company’s Chief Financial Officer since November 1, 2018, has been appointed to the position of Chief Operating Officer. Mr. Shipchandler will continue to serve as the principal financial officer of the Company.

Conference Call Information

Twilio posted prepared remarks on its investor relations website at https://investors.twilio.com, and will host a Q&A conference call today, October 27, 2021, at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its third quarter 2021 financial results. Investors and analysts should register for the call in advance by visiting http://www.directeventreg.com/registration/event/7041688. A live webcast of the conference call, as well as a replay of the call, will be available on the investor relations website. Following the completion of the call through 11:59 p.m. (ET) on November 3, 2021, a replay will be available by dialing (800) 585-8367 (United States) or +1 (416) 621-4642 (non-U.S.) and entering passcode 7041688.

Twilio uses its investor relations website, its Twitter feed (@twilio), and the Twitter feed of Twilio's Chief Executive Officer, Jeff Lawson (@jeffiel), as a means of disclosing material non-public information and for complying with its disclosure obligations under Regulation FD.

About Twilio Inc.

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Forward-Looking Statements

This press release and the accompanying conference call contain forward-looking statements within the meaning of the federal securities laws, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or our future financial or operating performance. In some cases, you can identify forward-looking statements because they contain words such as "may," "can," "will," "would," "should," "expects," "plans," "anticipates," "could," "intends," "target," "projects," "contemplates," "believes," "estimates," "predicts," "forecasts," "potential" or "continue" or the negative of these words or other similar terms or expressions that concern our expectations, strategy, plans or intentions. Forward-looking statements contained in this press release include, but are not limited to, statements about: Twilio’s outlook for the quarter ending December 31, 2021, Twilio’s expectations regarding its products and solutions, including but not limited to Twilio Engage, Twilio Live, and Twilio Messaging X, Twilio's expected business benefits and financial impacts from its acquisitions, including Segment and Zipwhip, and Twilio's expected business benefits and financial impacts from its partnerships and investments, including the associated transactions. You should not rely upon forward-looking statements as predictions of future events.

The outcome of the events described in these forward-looking statements is subject to known and unknown risks, uncertainties, and other factors that may cause Twilio’s actual results, performance, or achievements to differ materially from those described in the forward-looking statements, including, among other things: adverse changes in general economic or market conditions; changes in the market for communications; the impact of COVID-19 on Twilio and its customers and partners; Twilio’s ability to adapt its products to meet evolving market and customer demands and rapid technological change; Twilio’s ability to comply with modified or new industry standards, laws and regulations applying to its business; Twilio’s ability to generate sufficient revenues to achieve or sustain profitability; Twilio’s ability to retain customers and attract new customers; Twilio’s ability to effectively manage its growth; Twilio’s ability to compete effectively in an intensely competitive market; Twilio's ability to successfully integrate its acquisitions and risks that the anticipated benefits of such acquisitions may not be fully realized or may take longer to realize than expected; risks that the anticipated benefits of Twilio's partnerships and investments may not be fully realized and Twilio's ability to close the transactions associated with such partnerships and investments; the impact of recent and future privacy changes on certain third party platforms on the Company and its customers; and our ability to manage changes in network service provider fees that we pay in connection with the delivery of communications on our platform and the impact of those fees on our gross margin.

The forward-looking statements contained in this press release are also subject to additional risks, uncertainties, and factors, including those more fully described in Twilio’s most recent filings with the Securities and Exchange Commission, including its Form 10-Q for the quarter ended June 30, 2021 filed on July 30, 2021. Further information on potential risks that could affect actual results will be included in the subsequent periodic and current reports and other filings that Twilio makes with the Securities and Exchange Commission from time to time. Moreover, Twilio operates in a very competitive and rapidly changing environment, and new risks and uncertainties may emerge that could have an impact on the forward-looking statements contained in this press release.

Forward-looking statements represent Twilio’s management’s beliefs and assumptions only as of the date such statements are made. Twilio undertakes no obligation to update any forward-looking statements made in this press release to reflect events or circumstances after the date of this press release or to reflect new information or the occurrence of unanticipated events, except as required by law.

Use of Non-GAAP Financial Measures

To provide investors and others with additional information regarding Twilio’s results, the following non-GAAP financial measures are disclosed:

Non-GAAP Gross Profit and Non-GAAP Gross Margin. For the periods presented, Twilio defines non-GAAP gross profit and non-GAAP gross margin as GAAP gross profit and GAAP gross margin, respectively, adjusted to exclude, as applicable, certain expenses as presented in the table below.

Non-GAAP Operating Expenses. For the periods presented, Twilio defines non-GAAP operating expenses (including categories of operating expenses) as GAAP operating expenses (and categories of operating expenses) adjusted to exclude, as applicable, certain expenses as presented in the table below.

Non-GAAP Income from Operations and Non-GAAP Operating Margin. For the periods presented, Twilio defines non-GAAP income from operations and non-GAAP operating margin as GAAP loss from operations and GAAP operating margin, respectively, adjusted to exclude, as applicable, certain expenses as presented in the table below.

Non-GAAP Tax Rate. Twilio utilizes a fixed long-term projected non-GAAP tax rate in order to provide better consistency across the interim reporting periods by eliminating the effects of items that can vary in size and frequency. For fiscal 2020, Twilio used a projected non-GAAP tax rate of 25%. For fiscal 2021, Twilio uses a projected non-GAAP tax rate of 22%, which reflects currently available information, as well as other factors and assumptions. The non-GAAP tax rate could be subject to change for a variety of reasons, including changes in tax laws and regulations, significant changes in Twilio's geographic earnings mix, or other changes to Twilio's strategy or business operations. Twilio will re-evaluate its long-term rate as appropriate.

Non-GAAP Net (Loss) Income Attributable to Common Stockholders and Non-GAAP Net (Loss) Income Per Share Attributable to Common Stockholders, Basic and Diluted. For the periods presented, Twilio defines non-GAAP net (loss) income attributable to common stockholders and non-GAAP net (loss) income per share attributable to common stockholders, basic and diluted, as GAAP net loss attributable to common stockholders and GAAP net loss per share attributable to common stockholders, basic and diluted, respectively, adjusted to exclude, as applicable, certain expenses presented in the table below.

Twilio’s management uses the foregoing non-GAAP financial information, collectively, to evaluate its ongoing operations and for internal planning and forecasting purposes. Twilio’s management believes that non-GAAP financial information, when taken collectively, may be helpful to investors because it provides consistency and comparability with past financial performance, facilitates period-to-period comparisons of results of operations, and assists in comparisons with other companies, many of which use similar non-GAAP financial information to supplement their GAAP results. Non-GAAP financial information is presented for supplemental informational purposes only, should not be considered a substitute for financial information presented in accordance with generally accepted accounting principles, and may be different from similarly-titled non-GAAP measures used by other companies. Whenever Twilio uses a non-GAAP financial measure, a reconciliation is provided to the most closely applicable financial measure stated in accordance with GAAP. Investors are encouraged to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures.

With respect to Twilio’s guidance as provided under "Outlook" above, Twilio has not reconciled its expectations as to non-GAAP income from operations to GAAP loss from operations or non-GAAP net (loss) income per share to GAAP net loss per share because stock-based compensation expense cannot be reasonably calculated or predicted at this time. Accordingly, a reconciliation is not available without unreasonable effort.

Operating Metrics

Twilio reviews a number of operating metrics to evaluate its business, measure performance, identify trends, formulate business plans, and make strategic decisions. These include the number of Active Customer Accounts and Dollar-Based Net Expansion Rate.

Number of Active Customer Accounts. Twilio believes that the number of Active Customer Accounts is an important indicator of the growth of its business, the market acceptance of its platform and future revenue trends. Twilio defines an "Active Customer Account" at the end of any period as an individual account, as identified by a unique account identifier, for which Twilio has recognized at least $5 of revenue in the last month of the period. Twilio believes that use of its platform by customers at or above the $5 per month threshold is a stronger indicator of potential future engagement than trial usage of its platform or usage at levels below $5 per month. A single organization may constitute multiple unique Active Customer Accounts if it has multiple account identifiers, each of which is treated as a separate Active Customer Account.

Dollar-Based Net Expansion Rate. Twilio’s ability to drive growth and generate incremental revenue depends, in part, on the Twilio's ability to maintain and grow its relationships with existing Active Customer Accounts and to increase their use of the platform. An important way in which Twilio has historically tracked performance in this area is by measuring the Dollar-Based Net Expansion Rate for Active Customer Accounts. Twilio’s Dollar-Based Net Expansion Rate increases when such Active Customer Accounts increase their usage of a product, extend their usage of a product to new applications or adopt a new product. Twilio’s Dollar-Based Net Expansion Rate decreases when such Active Customer Accounts cease or reduce their usage of a product or when Twilio lowers usage prices on a product. As Twilio's customers grow their businesses and extend the use of its platform, they sometimes create multiple customer accounts with Twilio for operational or other reasons. As such, when Twilio identifies a significant customer organization (defined as a single customer organization generating more than 1% of revenue in a quarterly reporting period) that has created a new Active Customer Account, this new Active Customer Account is tied to, and revenue from this new Active Customer Account is included with, the original Active Customer Account for the purposes of calculating this metric. Twilio believes that measuring Dollar-Based Net Expansion Rate provides a meaningful indication of the performance of the Company’s efforts to increase revenue from existing customers.

To calculate the Dollar-Based Net Expansion Rate, Twilio first identifies the cohort of Active Customer Accounts that were Active Customer Accounts in the same quarter of the prior year. The Dollar-Based Net Expansion Rate is the quotient obtained by dividing the revenue generated from that cohort in a quarter, by the revenue generated from that same cohort in the corresponding quarter in the prior year. When Twilio calculates Dollar-Based Net Expansion Rate for periods longer than one quarter, it uses the average of the applicable quarterly Dollar-Based Net Expansion Rates for each of the quarters in such period.

Source: Twilio Inc.

TWILIO INC.

Condensed Consolidated Statements of Operations

(In thousands, except share and per share amounts)

(Unaudited)

Three Months Ended

September 30,

2021

2020

Revenue

$

740,176

$

447,969

Cost of revenue

375,561

217,095

Gross profit

364,615

230,874

Operating expenses:

Research and development

209,890

136,652

Sales and marketing

264,548

140,875

General and administrative

122,522

65,617

Total operating expenses

596,960

343,144

Loss from operations

(232,345

)

(112,270

)

Other expenses, net

(6,613

)

(3,996

)

Loss before benefit (provision) for income taxes

(238,958

)

(116,266

)

Benefit (provision) for income taxes

14,849

(648

)

Net loss attributable to common stockholders

$

(224,109

)

$

(116,914

)

Net loss per share attributable to common stockholders, basic and diluted

$

(1.26

)

$

(0.79

)

Weighted-average shares used in computing net loss per share attributable to common stockholders, basic and diluted

177,231,285

147,501,075

TWILIO INC.

Condensed Consolidated Balance Sheets

(In thousands)

(Unaudited)

As of

September 30,

As of

December 31,

2021

2020

ASSETS

Current assets:

Cash and cash equivalents

$

1,497,498

$

933,885

Short-term marketable securities

3,896,754

2,105,906

Accounts receivable, net

345,793

251,167

Prepaid expenses and other current assets

165,760

81,377

Total current assets

5,905,805

3,372,335

Property and equipment, net

237,241

183,239

Operating right-of-use asset

248,582

258,610

Intangible assets, net

1,102,599

966,573

Goodwill

5,263,051

4,595,394

Other long-term assets

219,569

111,282

Total assets

$

12,976,847

$

9,487,433

LIABILITIES AND STOCKHOLDERS’ EQUITY

Current liabilities:

Accounts payable

$

76,293

$

60,042

Accrued expenses and other current liabilities

368,683

252,895

Deferred revenue and customer deposits

121,337

87,031

Operating lease liability, current

50,760

48,338

Total current liabilities

617,073

448,306

Operating lease liability, noncurrent

223,033

229,905

Finance lease liability, noncurrent

20,254

17,856

Long-term debt

985,547

302,068

Other long-term liabilities

49,191

36,633

Total liabilities

1,895,098

1,034,768

Commitments and contingencies

Stockholders’ equity:

Preferred stock

Class A and Class B common stock

178

164

Additional paid-in capital

12,910,271

9,613,246

Accumulated other comprehensive income

(405

)

9,046

Accumulated deficit

(1,828,295

)

(1,169,791

)

Total stockholders’ equity

11,081,749

8,452,665

Total liabilities and stockholders’ equity

$

12,976,847

$

9,487,433

TWILIO INC.

Condensed Consolidated Statements of Cash Flows

(In thousands)

(Unaudited)

Nine Months Ended

September 30,

2021

2020

CASH FLOWS FROM OPERATING ACTIVITIES:

Net loss

$

(658,504

)

$

(311,628

)

Adjustments to reconcile net loss to net cash (used in) provided by operating activities:

Depreciation and amortization

189,669

98,070

Non-cash reduction to the right-of-use asset

36,249

27,240

Net amortization of investment premium and discount

24,880

2,909

Amortization of debt discount and issuance costs

5,457

18,432

Stock-based compensation

445,366

237,822

Amortization of deferred commissions

20,798

8,556

Tax benefit related to release of valuation allowance

(15,569

)

(716

)

Allowance for credit losses

11,371

8,417

Value of donated common stock

24,583

12,430

Loss on extinguishment of debt

28,965

3,155

Other adjustments

8,626

(142

)

Changes in operating assets and liabilities:

Accounts receivable

(81,186

)

(58,340

)

Prepaid expenses and other current assets

(59,929

)

(8,733

)

Other long-term assets

(66,501

)

(64,777

)

Accounts payable

(8,665

)

86

Accrued expenses and other current liabilities

84,730

59,594

Deferred revenue and customer deposits

27,004

7,799

Operating lease liabilities

(36,274

)

(25,161

)

Other long-term liabilities

(1,019

)

2,740

Net cash (used in) provided by operating activities

(19,949

)

17,753

CASH FLOWS FROM INVESTING ACTIVITIES:

Acquisitions, net of cash acquired and other related payments

(490,880

)

(2,786

)

Purchases of marketable securities and other investments

(3,225,799

)

(1,465,158

)

Proceeds from sales and maturities of marketable securities

1,334,444

892,365

Capitalized software development costs

(35,926

)

(26,114

)

Purchases of long-lived and intangible assets

(33,575

)

(19,252

)

Net cash used in investing activities

(2,451,736

)

(620,945

)

CASH FLOWS FROM FINANCING ACTIVITIES:

Proceeds from a public equity offering

1,766,400

1,408,750

Payments of costs related to public offerings

(464

)

(433

)

Proceeds from issuance of senior notes

987,500

Payments of debt issuance costs

(2,751

)

Proceeds from settlement of capped call, net of settlement costs

228,412

Principal payments on debt and finance leases

(4,852

)

(6,688

)

Proceeds from exercises of stock options and shares issued in ESPP

71,607

79,157

Value of equity awards withheld for tax liabilities

(6,552

)

(4,227

)

Net cash provided by financing activities

3,039,300

1,476,559

Effect of exchange rate changes on cash, cash equivalents and restricted cash

(157

)

NET INCREASE IN CASH, CASH EQUIVALENTS AND RESTRICTED CASH

567,458

873,367

CASH, CASH EQUIVALENTS AND RESTRICTED CASH—Beginning of period

933,885

253,735

CASH, CASH EQUIVALENTS AND RESTRICTED CASH —End of period

$

1,501,343

$

1,127,102

Nine Months Ended

September 30,

2021

2020

RECONCILIATION OF CASH, CASH EQUIVALENTS AND RESTRICTED CASH TO THE CONDENSED CONSOLIDATED BALANCE SHEETS

Cash and cash equivalents

$

1,497,498

$

1,127,102

Restricted cash in other current assets

2,733

Restricted cash in other long-term assets

1,112

Total cash, cash equivalents and restricted cash

$

1,501,343

$

1,127,102

TWILIO INC.

Reconciliation to Non-GAAP Financial Measures

(In thousands, except shares, per share amounts and percentages)

(Unaudited)

Three Months Ended

September 30,

2021

2020

Gross profit

$

364,615

$

230,874

Gross margin

49

%

52

%

Non-GAAP adjustments:

Stock-based compensation

3,720

2,237

Amortization of acquired intangibles

31,558

12,540

Non-GAAP gross profit

$

399,893

$

245,651

Non-GAAP gross margin

54

%

55

%

Research and development

$

209,890

$

136,652

Non-GAAP adjustments:

Stock-based compensation

(69,242

)

(46,294

)

Amortization of acquired intangibles

(462

)

Payroll taxes related to stock-based compensation

(6,035

)

(2,827

)

Non-GAAP research and development

$

134,151

$

87,531

Non-GAAP research and development as a % of revenue

18

%

20

%

Sales and marketing

$

264,548

$

140,875

Non-GAAP adjustments:

Stock-based compensation

(53,843

)

(26,573

)

Amortization of acquired intangibles

(23,741

)

(7,876

)

Payroll taxes related to stock-based compensation

(3,721

)

(1,728

)

Non-GAAP sales and marketing

$

183,243

$

104,698

Non-GAAP sales and marketing as a % of revenue

25

%

23

%

General and administrative

$

122,522

$

65,617

Non-GAAP adjustments:

Stock-based compensation

(37,238

)

(14,306

)

Amortization of acquired intangibles

(10

)

Acquisition-related expenses

(1,620

)

(791

)

Charitable contributions

(8,389

)

(5,757

)

Payroll taxes related to stock-based compensation

(978

)

1,376

Non-GAAP general and administrative

$

74,297

$

46,129

Non-GAAP general and administrative as a % of revenue

10

%

10

%

Loss from operations

$

(232,345

)

$

(112,270

)

Operating margin

(31

)%

(25

)%

Non-GAAP adjustments:

Stock-based compensation

164,043

89,410

Amortization of acquired intangibles

55,761

20,426

Acquisition-related expenses

1,620

791

Charitable contributions

8,389

5,757

Payroll taxes related to stock-based compensation

10,734

3,179

Non-GAAP income from operations

$

8,202

$

7,293

Non-GAAP operating margin

1

%

2

%

TWILIO INC.

Reconciliation to Non-GAAP Financial Measures

(In thousands, except shares, per share amounts and percentages)

(Unaudited)

Three Months Ended

September 30,

2021

2020

Net loss attributable to common stockholders

$

(224,109

)

$

(116,914

)

Non-GAAP adjustments:

Stock-based compensation

164,043

89,410

Amortization of acquired intangibles

55,761

20,426

Acquisition-related expenses

1,620

791

Charitable contributions

8,389

5,757

Payroll taxes related to stock-based compensation

10,734

3,179

Amortization of debt discount and issuance costs

376

6,076

Income tax benefit related to acquisition

(15,060

)

(359

)

Benefit (provision) for income tax effects related to Non-GAAP adjustments **

(1,336

)

Non-GAAP net (loss) income attributable to common stockholders

$

1,754

$

7,030

Non-GAAP net (loss) income attributable to common stockholders as a % of revenue

%

2

%

Net loss per share attributable to common stockholders, diluted*

$

(1.26

)

$

(0.79

)

Non-GAAP adjustments:

Stock-based compensation

0.89

0.55

Amortization of acquired intangibles

0.30

0.13

Acquisition-related expenses

0.01

Charitable contributions

0.05

0.04

Payroll taxes related to stock-based compensation

0.06

0.02

Amortization of debt discount and issuance costs

0.04

Income tax benefit related to acquisition

(0.08

)

Benefit (provision) for income tax effects related to Non-GAAP adjustments **

(0.01

)

Dilutive securities

0.04

0.06

Non-GAAP net (loss) income per share attributable to common stockholders, diluted

$

0.01

$

0.04

GAAP weighted-average shares used to compute net loss per share attributable to common stockholders, basic

177,231,285

147,501,075

Effect of dilutive securities (stock options, restricted stock awards, convertible debt and other activity)

7,720,226

13,798,963

Non-GAAP weighted-average shares used to compute Non-GAAP net (loss) income per share attributable to common stockholders, diluted

184,951,511

161,300,038

* Some columns may not add due to rounding

** Represents the tax effect of the non-GAAP adjustments. For fiscal 2020, Twilio used an estimated non-GAAP tax rate of 25%, and for fiscal 2021, Twilio is using an estimated non-GAAP tax rate of 22%.

View source version on businesswire.com: https://www.businesswire.com/news/home/20211027006005/en/

Contacts

Investor Contact:
Andrew Zilli
ir@Twilio.com

or

Media Contact:
Carolyn Bos
press@Twilio.com

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