DUBLIN, May 20, 2022--(BUSINESS WIRE)--The "Customer Engagement Solutions - Global Market Trajectory & Analytics" report has been added to ResearchAndMarkets.com's offering.
The global market for Customer Engagement Solutions estimated at US$15 Billion in the year 2020, is projected to reach a revised size of US$31.3 Billion by 2026, growing at a CAGR of 12.5% over the analysis period.
Solutions, one of the segments analyzed in the report, is projected to grow at a 11.2% CAGR to reach US$22.6 Billion by the end of the analysis period. After a thorough analysis of the business implications of the pandemic and its induced economic crisis, growth in the Services segment is readjusted to a revised 15.5% CAGR for the next 7-year period. This segment currently accounts for a 28.3% share of the global Customer Engagement Solutions market.
The U.S. Market is Estimated at $5.5 Billion in 2021, While China is Forecast to Reach $4 Billion by 2026
The Customer Engagement Solutions market in the U.S. is estimated at US$5.5 Billion in the year 2021. The country currently accounts for a 32.3% share in the global market. China, the world`s second largest economy, is forecast to reach an estimated market size of US$4 Billion in the year 2026 trailing a CAGR of 15% through the analysis period.
Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 9.7% and 11.7% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 11.1% CAGR while Rest of European market (as defined in the study) will reach US$1.4 Billion by the end of the analysis period.
Select Competitors (Total 444 Featured) -
Aspect Software, Inc.
Lithium Technologies, LLC.
NICE Systems Ltd.
Nuance Communications, Inc.
Pitney Bowes, Inc.
Verint Systems, Inc.
Key Topics Covered:
II. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
Customer Engagement Solutions - Global Key Competitors Percentage Market Share in 2022 (E)
Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
Importance of Customer Engagement Should Never Be Undermined. Here's Why
The Rise of Digital Marketing Changes the Rules of Customer Engagement
Digitalization of Marketing Brings Opportunities for Making Customer Engagement More Easy, Real-Time, Powerful & Rewarding: Global Spending on Digital Advertising & Marketing (In US$ Billion) for Years 2021, 2023, 2025 and 2027
The Never-Ending "Race" Between the Virus & Vaccines Continues. Amidst this Chaotic Battle, Where is the World Economy Heading Now & Beyond?
As Omicron Strain Fuels Fresh Waves of Infections Across the Globe, Mutating Coronavirus is the New Pandemic Challenge in 2022
With New Strains Emerging at an Alarming Rate, Focus Shifts to Booster Doses & Vaccine Tweaking. But How Practical Is It to Implement Them?
With Vaccinated Population Showing Signs of Declining Clinical Protection, Booster Doses Are Emerging Into a Necessity to Restore Vaccine Effectiveness, but this Strategy is Not Within Reach for Most Countries: Number of Booster Doses Administered Per 100 People by Country as of December 2021
At the Dawn of 2022, We Leave Behind Millions of Deaths Due to New Strains & Once Again Stare at an Impending Catastrophe
How & When Will the World Be Vaccinated? Global Number of Annual COVID-19 Vaccine Doses (In Million) for Years 2020 through 2025 by Geographic Region/Country
Split Scenarios Unfold: The Great Vaccine Divide Emerges
With Low Vaccination Rates in Africa Emerging Into a Global Security Issue, Vaccine Imbalances Will Stretch the Pandemic Further into 2022: Global Percentage (%) of Population Administered With Vaccines by Region as of January 2022
Amid this Prolonged Pandemic, Why Should Businesses Care About Progress on Vaccinations?
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
Accelerated by the Pandemic, High Customer Churn Rates Heightens the Focus on Customer Engagement
Customer Churn Rate is the Barometer that Measures the Need for More Effective & Efficient Customer Engagement Solutions: Global Customer Churn Rate (In %) by Industry for the Year 2022
Metaverse Makes Its Disruptive Appearance On the Scene, Upending Customer Engagement
Robust Outlook for Metaverse Means Companies Wanting to Engage Customers Should Take Note
With the Promise of Revolutionizing the Internet, Metaverse Offers An Attractive Medium for Customer Engagement: Global Market for Metaverse (In US$ Billion) for Years 2021, 2023, 2025 and 2027
Customer Engagement in the Metaverse: A Review
Loyalty Programs Emerge as an Attractive Way to Increase Customer Engagement
The Spectacular Rise of eCommerce and mCommerce Bodes Well for Adoption of Customer Engagement Solutions
Massively Growing Opportunity for eCommerce Strengthens the Business Case for eCommerce Customer Engagement: Global B2C E-Commerce Sales in US$ Trillion for the Years 2017, 2019, 2021 and 2023
RCS Emerges as a Powerful Addition to Customer Engagement Strategies
Conversational Commerce, An Effective Way to Enhance Customer Engagement
Social Commerce Emerges Into the Spotlight for its Ability to Enhance Customer Engagement
As the Primary Touch Point for Customer Engagement, Call Centers Become the Focus Area for Improvement
The Need of the Hour is to Improve the IVR Experience
AI to Revolutionize Customer Experience (CX) & Engagement
4. GLOBAL MARKET PERSPECTIVE
III. MARKET ANALYSIS
For more information about this report visit https://www.researchandmarkets.com/r/4hgyob
View source version on businesswire.com: https://www.businesswire.com/news/home/20220520005196/en/
Laura Wood, Senior Press Manager
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