What are Idahoans unhappy with? Top 10 issues consumers complained about most in 2021

·2 min read

Idaho consumers are consistently unhappy with one thing — motor vehicle advertisements, sales and repairs.

That’s according to the Idaho attorney general’s office, which released its 2021 consumer protection report on Wednesday.

The report includes a list of top 10 complaints from consumers. Motor vehicular complaints topped the list for the second straight year, with 144 of the 1,165 complaints filed in 2021 regarding motor vehicle advertisements, sales and repairs.

Complaints about health care, recreational vehicles issues — like watercrafts and ATVs — and cell phone services all spiked from the previous year and became new to the top 10 list.

Other complaints have been consistently high over the past two years, according to the attorney general’s office. That includes several complaints around housing and development, such as construction and contractors, landlords and tenants, and household appliances.

Here is the full top 10 list of consumer complaints, with the number of complaints filed with the attorney general’s office:

  1. Motor vehicles (144)

  2. Construction & contractors (89)

  3. Landlord & tenant issues (61)

  4. Household appliances and fixtures (56)

  5. Banking services, and health care (tied at 35)

  6. Internet service providers, and non-consumer matters (tied at 34)

  7. Recreational vehicles (30)

  8. Cellular phones and services (28)

  9. Loans and mortgage lenders (27)

  10. Moving companies (24)

Motor vehicle complaints topped the list for the second-straight year. Health care, recreational vehicles and cell phone complaints saw big jumps from their 2020 numbers.
Motor vehicle complaints topped the list for the second-straight year. Health care, recreational vehicles and cell phone complaints saw big jumps from their 2020 numbers.

How to file a complaint with Idaho attorney general’s office

The attorney general’s Consumer Protection Division accepts written complaints from Idahoans who wish to report an alleged violation of a law the attorney general enforces. That includes prohibiting commercial sellers from engaging in unfair competition and deceptive business practices in trade and commerce.

“The Consumer Protection Division is a key part of my office, both for the role it plays in directly protecting Idaho consumers and for its role representing the state in consumer-related litigation,” Idaho Attorney General Lawrence Wasden said in a press release. “This report illustrates the breadth of this important work.”

The consumer protection division receives all complaints and categorizes them into one of 140 categories. Some complaints, such as to do with government agencies or boards (Idaho State Bar) or criminal matters, are beyond the division’s mediation process and are passed on to the appropriate agency.

The report also details the office’s work on consumer-related topics such as national opioid settlements and tobacco settlement litigation, enforcement actions regarding consumer protection issues and restitution totals for consumers.

Anyone who wishes to file a complaint can do so through the attorney general’s website, ag.idaho.gov.

Our goal is to create a safe and engaging place for users to connect over interests and passions. In order to improve our community experience, we are temporarily suspending article commenting