Global Contact Center Software Market Report 2021: Market to Surpass $50 Billion by 2027 - U.S. Market Is Estimated at $6.1 Billion, While China Is Forecast to Grow at 13.8% CAGR -

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Global Contact Center Software Market to Reach $52.4 Billion by 2027

Amid the COVID-19 crisis, the global market for Contact Center Software estimated at US$20.6 Billion in the year 2020, is projected to reach a revised size of US$52.4 Billion by 2027, growing at a CAGR of 14.3% over the period 2020-2027.

Software Solution, one of the segments analyzed in the report, is projected to record 13.1% CAGR and reach US$33 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Software Services segment is readjusted to a revised 16.6% CAGR for the next 7-year period.

The U.S. Market is Estimated at $6.1 Billion, While China is Forecast to Grow at 13.8% CAGR

The Contact Center Software market in the U.S. is estimated at US$6.1 Billion in the year 2020. China, the world's second largest economy, is forecast to reach a projected market size of US$9.2 Billion by the year 2027 trailing a CAGR of 13.8% over the analysis period 2020 to 2027.

Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 12.6% and 12.3% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 10.5% CAGR.

Select Competitors (Total 47 Featured):

  • 3CLogic

  • x, Inc.

  • Alcatel-Lucent Enterprise

  • Ameyo (Drishti-soft Solution Pvt. Ltd.)

  • Aspect Software, Inc.

  • Avaya, Inc.

  • BT Group plc

  • Cisco Systems, Inc.

  • Enghouse Interactive

  • Fenero, Inc.

  • Five9, Inc.

  • Genesys

  • Huawei Technologies Co., Ltd.

  • IBM Corporation

  • Mitel Networks Corp.

  • NEC Corporation

  • NICE Ltd.

  • Oracle Corporation

  • RingCentral, Inc

  • SAP SE

  • Solgari

  • Top Down Systems Corporation

  • Unify is part of Atos Group

  • Verizon Communications Inc.

  • Vocalcom Group

  • West Corporation

  • Zendesk, Inc.

  • ZTE Corporation

Key Topics Covered:



  • Influencer Market Insights

  • Impact of COVID-19 and a Looming Global Recession


  • United States

  • Canada

  • Japan

  • China

  • Europe

  • France

  • Germany

  • Italy

  • United Kingdom

  • Spain

  • Russia

  • Rest of Europe

  • Asia-Pacific

  • Australia

  • India

  • South Korea

  • Rest Of Asia-Pacific

  • Latin America

  • Argentina

  • Brazil

  • Mexico

  • Rest of Latin America

  • Middle East

  • Iran

  • Israel

  • Saudi Arabia

  • United Arab Emirates

  • Rest of Middle East

  • Africa


  • Total Companies Profiled: 47

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