Glitch messes with PC Optimum points promotion

Rewards cards are shown in a photo. (Yahoo News Canada)

A promotion for the PC Optimum program went haywire after a glitch in the system revoked customer points this week.

On Monday, members of the points plan were enticed to win one million points if they spent $60 or more at Shoppers Drug Mart as part of the  “Load. Shop. Surprise” promotion.

In the hours following the campaign, many customers saw a spike in their points after they spent the minimum amount to enter.

“I didn’t expect to win anything, but then I went out to the car and I had 340,000 points,” customer Doug Biers told CTV News.

ALSO READ: Scam alert: PC Optimum points stolen through 'household' feature

That thrill was short lived for many, who soon discovered all their points had been wiped. Many took to social media to vent their frustration. 


In a statement to CTV News, Loblaw, the parent company for PC Optimum, explained that the problem has been fixed. 

“On December 9, a system error resulted in some of our PC Optimum members receiving an incorrect amount of points when shopping at Shoppers Drug Mart,” the statement read.

“We will be re-instating those points associated with the promotion shortly and hope this helps everyone have a little bit of a happier holiday.”

The PC Optimum program, which allows customers to collect points that can be spent on groceries, has about 18 million members.