The claim: Snapchat has permanently shut down
Misinformation surrounding Snapchat surfaced online after users experienced difficulty logging into the messaging app.
There were more than 120,000 reports of Snapchat outages on July 29, according to data from Down Detector, a platform that tracks the status of various websites and mobile apps.
The hashtag #Snapchatdown quickly started trending on Twitter, where users shared memes about the crash and questioned why the app wasn't working. Meanwhile, on Facebook, some users claimed the social platform was shut down for good.
Some users questioned the authenticity of the post, responding, "mines working perfect," and "No they didn't quit spreading lies." Comments from others showed a belief that app had really been shuttered.
USA TODAY reached out to the Facebook users who shared the post for comment.
Temporary login issues
Snapchat experienced issues with the app on July 29, but the problem has since been resolved, and the company never said it was permanently shutting down.
“We’re aware of an issue preventing some Snapchatters from logging in,” Snapchat tweeted on July 29 at 6:51 p.m. ET. "Hang tight, we are looking into it and working on a fix."
The issue has been resolved. If you're still having trouble, please manually update your app in the App Store!
— Snapchat Support (@snapchatsupport) July 30, 2021
USA TODAY reached out to Snapchat for additional comment.
Our rating: False
The claim that Snapchat has been permanently shut down is FALSE, based on our research. Some users were experiencing difficulty when logging into the app on July 29, but the company said the issues have been resolved. Snapchat never said it was permanently shutting down.
Our fact-check sources:
Down Detector, accessed July 30, User reports indicate problems at Snapchat
Snapchat Support, July 29, tweet
Snapchat Support, July 30, tweet
Snapchat, accessed July 30, Newsroom
Snapchat, accessed July 30, Twitter page
Snapchat, accessed July 30, Sign Up for Snapchat
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Our fact-check work is supported in part by a grant from Facebook.
This article originally appeared on USA TODAY: Fact check: No, Snapchat did not permanently shut down