Fact check: Snapchat had temporary login outage, did not permanently shut down

·2 min read

The claim: Snapchat has permanently shut down

Misinformation surrounding Snapchat surfaced online after users experienced difficulty logging into the messaging app.

There were more than 120,000 reports of Snapchat outages on July 29, according to data from Down Detector, a platform that tracks the status of various websites and mobile apps.

The hashtag #Snapchatdown quickly started trending on Twitter, where users shared memes about the crash and questioned why the app wasn't working. Meanwhile, on Facebook, some users claimed the social platform was shut down for good.

"Y'all they shut SNAPCHAT down for good i'm sick," reads a July 29 Facebook post with more than 400 shares. Other Facebook users shared similar versions of the claim.

Some users questioned the authenticity of the post, responding, "mines working perfect," and "No they didn't quit spreading lies." Comments from others showed a belief that app had really been shuttered.

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USA TODAY reached out to the Facebook users who shared the post for comment.

Temporary login issues

Snapchat experienced issues with the app on July 29, but the problem has since been resolved, and the company never said it was permanently shutting down.

“We’re aware of an issue preventing some Snapchatters from logging in,” Snapchat tweeted on July 29 at 6:51 p.m. ET. "Hang tight, we are looking into it and working on a fix."

Approximately five hours later, Snapchat tweeted that the issue was fixed, however, some users on Twitter reported they were still having issues logging in.

Snapchat's website and official social media pages contain no announcements about permanently shutting down, and its site still allows users to sign up and create an account.

USA TODAY reached out to Snapchat for additional comment.

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Our rating: False

The claim that Snapchat has been permanently shut down is FALSE, based on our research. Some users were experiencing difficulty when logging into the app on July 29, but the company said the issues have been resolved. Snapchat never said it was permanently shutting down.

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Our fact-check work is supported in part by a grant from Facebook.

This article originally appeared on USA TODAY: Fact check: No, Snapchat did not permanently shut down

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