Avid Ratings proudly announces the 8th Annual Avid Service Awards, recognizing the top homebuilding professionals in the United States and Canada. The Avid Service Awards were created to honour employees who received exemplary customer satisfaction scores amongst the thousands of employees rated in the AvidCX survey program. The Avid Service Award is widely considered to be a premier award for homebuilding professionals.
The winners of the 8th Annual Avid Service Award are selected according to customer satisfaction scores directly tied to performance on the AvidCX survey, provided they had a representative sample of more than 12 completed surveys over a 12-month period. The results were based on surveys taken by customers who closed on new homes between January 2020 and December 2020. Employees selected have scored in the top 5% of Avid’s national customer satisfaction database for their respective roles.
"Creating customer advocates requires a shift from a transactional to a relational experience throughout the customer journey," said Tim Bailey, chief strategy officer, Avid Ratings. "This relies heavily on the skills and expertise of employees and it is a privilege to recognize top-performing individuals in the building industry with our Service Awards."
With in-person communication taking a back seat this year due to the pandemic, high levels of service have been difficult to achieve. However, those who are successful learn to adapt and this year has been a testament to that ability," said Zach Buehl, vice president of client success. "Avid Service Awards this year may be our most difficult to achieve simply because of the challenges we saw, but that just means that everyone should be proud of their accomplishments regardless of winning or not. Avid Ratings is incredibly happy to present the Avid Service Awards as recognition of the perseverance of individuals during difficult times."
Winners will receive access to a press kit that will include the official Avid Service Award badge that employees may display in their email signature and on their letterhead.
For a list of winners and more information about the Avid Service Awards, please visit https://www.avidratings.com/avid-service-awards/.
About Avid Ratings Canada
Avid Ratings Canada is the leading resource for building quality in the world. Dedicated to the homebuilding industry, Avid helps companies build better customer experiences by gaining powerful consumer insights and deep customer feedback through a proprietary customer experience platform. Avid Ratings was named a Top 5 Sales Tool by BUILDER magazine, a Brilliance Award recipient by TecHome Builder, and also featured as a Top Product by Constructech Magazine. For more information, please visit www.avidratings.ca.
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