Air Canada named Best Airline in North America at Paris Air Show

Air Canada named best in North America.

It’s been 150 years since Confederation, but Canadians were also the blessed recipients of another milestone award today: The nation’s flag carrier was named Best Airline in North America at the International Paris Air Show.

This is far from Air Canada’s first brush with the global benchmark for industry excellence. The airline has been named the continent’s best by the Skytrax World Airline Awards six times in eight years, in a survey of almost 20 million flyers.

The title, while not elusive, is a coup for the airline that only yesterday made headlines for reportedly refusing to let a three-year-old girl use the nearest bathroom on a Nova Scotia-Calgary flight, resulting in the toddler having to sit in her own urine for three hours.

Benjamin Smith, President, Passenger Airlines at Air Canada, said in a press release: “This award shows customers are enthusiastically embracing the significant investments Air Canada is making in its products and services. These include the introduction of the state-of-the-art Boeing 787 Dreamliner into our fleet, a widening choice of destinations to choose from in our expanding global network, refurbished aircraft interiors featuring our next generation lie flat Business Class seats on all of our Boeing 777 and 787 aircraft and dedicated Premium Economy cabins, as well as other enhanced amenities ranging from sharply restyled Maple Leaf Lounges to signature dishes and wine pairings onboard.”

An independent, scientific Twitter probe revealed unforeseen results. At least some of the “signature dishes” did not delight passenger palates:

Others felt the fare may have benefitted from longer cooking time:

And some did not get to experience the culinary reverie at all:

Other passengers tweeted about their experience with Rouge, the new leisure airline with “stylishly affordable service” owned and operated by Air Canada:

But it’s not all negative press for North America’s finest. Air Canada also achieved a top spot on J.D. Power’s North America Airline Satisfaction Study for 2017. It landed in fifth place, right behind United Airlines.

But it’s really not all bad press. At least one discerning customer was delighted with the experience: